Reviewed by Carl W (Kingston, ON) | April 13, 2017 | 4 stars out of 5

Whole process was enjoyable. Dealing with Jim, installers and office. Wait time was what was promised. Expect that they will return shortly to install trim as the weather has started to warm up. So far a good experience.

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Reviewed by Julie M (Kingston , ON) | March 11, 2017 | 4 stars out of 5

I wish that the installer had told us where the instructions for the system were. I had to call the office to find out

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Reviewed by Linda H (Stirling, ON) | March 07, 2017 | 5 stars out of 5

Appreciated good communication & explanation of product options. From start to finish the experience was good. All employees & installer were polite and easy to deal with.

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Reviewed by Blair P (Kingston, ON) | February 26, 2017 | 5 stars out of 5

I would consider myself a higher-maintenance customer, and I was not disappointed! Exceptional customer service, quality product, flexible and convenient installation times, and a great price. Recommending to anyone and everyone, thanks so much again Upper Level Doors!

Reviewed by Dale P (Kingston, ON) | November 16, 2016 | 4 stars out of 5

The quality of the door and opener is excellent. Installation was done well, however, inside button didn't work, so had to wait two weeks for new button and keypad to be installed. All working fine now.

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Reviewed by Stephanie B (Kingston, ON) | November 15, 2016 | 1 stars out of 5

I received a broken down quote of what I would receive for how much, I called placed my order with a 50% deposit over the phone and then was called a few days later and was told the price I was told was incorrect and it was in fact $275 more than quoted in writing, black and white.

Company Response:
Ms. Bucholtz:
Thank you for the feedback regarding your recent experience with Upper Level Doors Inc. I apologize if our customer service did not meet your expectations, and appreciate you taking (...) time to share your concerns. On November 11th, you provided a deposit over the phone to proceed with an order. Immediately after that conversation we received an email from you requesting a price on a different model. As we had had several conversations regarding different product lines, we advised a deposit would not be processed until a final decision was made. When re-pricing the new quotation, as per your specifications, we discovered a clerical error in the calculation of your original quotation. We phoned you immediately to discuss and find a resolution. The decision was made to cancel the order and we did so. Should you wish to discuss in more detail, please contact me directly at 613-547-4566 or email jimcarey@upperleveldoors.ca

Reviewed by Tim D | September 21, 2016 | 5 stars out of 5

Jim Carey and team did a great job!

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Reviewed by Tim A (Kingston, ON) | September 16, 2016 | 5 stars out of 5

I love My new door! I don't think it gets much better than this. This is a top notch operation.

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Reviewed by Glenn H (Milford, ON) | September 08, 2016 | 5 stars out of 5

Very happy with them and they did a good job at installing them!

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Reviewed by Steph M (Kingston, ON) | September 06, 2016 | 4 stars out of 5

Was very impressed with the initial experience with Jim Carey and staff. A bit concerned by the way the electrical connection was left but upon calling the company they addressed the issue very promptly and to my satisfaction. I would certainly recommend the company to family and friends.

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Reviewed by Jeff D (Picton, ON) | September 02, 2016 | 5 stars out of 5

Company is excellent to deal with.

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Reviewed by Bryan H (Bath, ON) | August 06, 2016 | 5 stars out of 5

Jim and his staff provided an excellent product at a competitive price. Professional, friendly, and timely service at all levels. I would highly recommend Upper Level Doors.

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Reviewed by Paul H (Hartigton, ON) | June 08, 2016 | 4 stars out of 5

Good doors and excellent after sales service from Upper Doors!

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Reviewed by Adam M (Kingston, ON) | May 19, 2016 | 4 stars out of 5

great overall experience, wasn't home when they did the install.
only issues i had was they didn't put lights in the opener, and did not program the key pad.

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Reviewed by Paul S (Kingston, ON) | May 12, 2016 | 5 stars out of 5

A great company to work with. It was a very good experience and we are very pleased with our new garage door.

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Reviewed by Kris C (Kingston, ON) | April 13, 2016 | 5 stars out of 5

Upper level doors gave us good information on product,price and installation. It took the guys 1.5 hours to install 2 new garage doors + new motors. All very professional and we got military discount!

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Reviewed by Bryan S | February 14, 2016 | 5 stars out of 5

This was our second time using Upper Level Doors for a large job. We were once again very happy with the quality of the product and the professionalism of the installers!

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Reviewed by Mike M (Bath, ON) | February 12, 2016 | 3 stars out of 5

Good Product, Okay service, not all the parts came in at the same time. Took over a month and a half from Order to job completion. Looks good though! Works fine.

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Reviewed by Owen L (Kingston , ON) | February 09, 2016 | 4 stars out of 5

Good quality door, hassle free installation. Neat and tidyAm

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Reviewed by Troy A (Kingston, ON) | February 09, 2016 | 5 stars out of 5

Very good product and very professional employees.

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Reviewed by Lori M (Gananoque, ON) | February 09, 2016 | 5 stars out of 5

I was very happy with the service in the selection of the appropriate door for my home, the quoting process and in the timely delivery and installation. Great job!

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Reviewed by Ron G (Belleville, ON) | January 07, 2016 | 5 stars out of 5

The service from sales to installation from Upper Level Doors was outstanding in all aspects that one should expect from professionals. They exceeded the industry standards by a long shot. Our new Garaga doors have really complimented our home and greatly enhanced the curb appeal. Thanks to all the staff of Upper Level Doors for heir excellence service and products.

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Reviewed by Fred B (Stirling, ON) | October 29, 2015 | 5 stars out of 5

Job was well done, no mess left behind, door fits well.

Thank You

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Reviewed by Dianne S (SMITHS FALLS, ON) | July 03, 2015 | 5 stars out of 5

Very professional people to deal with and provide sales and installation.

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Reviewed by Dave M (Kingston, ON) | July 01, 2015 | 5 stars out of 5

The door i had was awful. When the door was closed enough light came through you could see without turning on the lights. Now the door closes and its pitch black. It is all sealed up like it should be. They also built up the wall around the door making it nice and strong. They installed the whole set up in a couple hours. It also costs less to have them install it then for me to do it myself.

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Reviewed by Rob B (Harrowsmith, ON) | June 25, 2015 | 5 stars out of 5

Company reps where knowledgeable, door was installed when scheduled, was installed professionally and old door removed and site cleaned up. Door has been in place for approximately one month, works well and looks good.

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Reviewed by Linda M (Kingston , ON) | June 22, 2015 | 4 stars out of 5

-minor problem with install but overall very happy!

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Reviewed by Marilyn A (Kingston, ON) | April 17, 2015 | 5 stars out of 5

Originally I found the service excellent with a quick response for doors already installed. After being very satisfied with their service I requested a quote to have four new garage doors installed at an apartment. The price and suggestions were good. The installers were friendly, tidy and very efficient. Great to deal with competent, friendly people from the minute you walk in their door.

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Reviewed by Greg M (Brighton, ON) | March 20, 2015 | 5 stars out of 5

The experience was excellent,from the e-mail and phone communication with the office to the great install team,who worked in brutal temperatures.
The final indication of their good service is some blemishes were found in a couple of panels and this was dealt with in a timely fashion.
cheers to the team
Greg

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Reviewed by Elsie C (Lyndhurst, ON) | March 19, 2015 | 5 stars out of 5

I am very happy with my new door and with the company. Most importantly someone came when I was told they would come. I received an estimate and the door was installed when expected. There were no surprises or extra unexpected costs. I had doors installed previously by this company and was happy with the product and service.

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