Read what other customers say about us

Originally I found the service excellent with a quick response for doors already installed. After being very satisfied with their service I requested a quote to have four new garage doors installed at… Read more Originally I found the service excellent with a quick response for doors already installed. After being very satisfied with their service I requested a quote to have four new garage doors installed at an apartment. The price and suggestions were good. The installers were friendly, tidy and very efficient. Great to deal with competent, friendly people from the minute you walk in their door.

The experience was excellent,from the e-mail and phone communication with the office to the great install team,who worked in brutal temperatures.
The final indication of their good service is… Read more The experience was excellent,from the e-mail and phone communication with the office to the great install team,who worked in brutal temperatures.
The final indication of their good service is some blemishes were found in a couple of panels and this was dealt with in a timely fashion.
cheers to the team
Greg

I am very happy with my new door and with the company. Most importantly someone came when I was told they would come. I received an estimate and the door was installed when expected. There were no… Read more I am very happy with my new door and with the company. Most importantly someone came when I was told they would come. I received an estimate and the door was installed when expected. There were no surprises or extra unexpected costs. I had doors installed previously by this company and was happy with the product and service.

The overall experience with Upper Level Door was very positive. Our 50 year old original steel door seized and buckled in the dead of winter. The experience was diminished only by having to wait 3-4… Read more The overall experience with Upper Level Door was very positive. Our 50 year old original steel door seized and buckled in the dead of winter. The experience was diminished only by having to wait 3-4 weeks for the new door when we most needed to use our single garage.
But we understand not every size/colour can be kept in stock.
The installer was surprisingly cheerful and professional despite the -22C temperature he had to work in. And the install took less time than expected.
4 Stars for Product Quality -- too soon to assess this, but good so far and looks great.

Recently the giant spring on our garage door broke. It was over 8 years old, needing repair. We called upper level doors, they said they would be there Monday morning between 8-9am. They arrived just… Read more Recently the giant spring on our garage door broke. It was over 8 years old, needing repair. We called upper level doors, they said they would be there Monday morning between 8-9am. They arrived just after 8am, promptly repaired the door and sent an invoice relecting the estimate. I'm very pleased with the service all around!

I really appreciated Matt and Justin showing up during a bad local snowstorm to fix our garage door which was stuck closed. They were cheerful, courteous, fixed the problems and provided some… Read more I really appreciated Matt and Justin showing up during a bad local snowstorm to fix our garage door which was stuck closed. They were cheerful, courteous, fixed the problems and provided some additional advice. Had I not called for service the problem could have more serious so I am glad that I called Upper Level Doors