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Excellent repair service

5
03 January 2023 , Joanna , Ontario

Very professional, from the first friendly phone call to the repair itself to the emailed invoice. I would highly recommend.

Price

2
17 November 2022 , Sue , Ontario

I don't have an issue with the work that was done and the young woman I spoke to was very nice, apologized profusely for the technician being a "no show" and rescheduled the… Read more I don't have an issue with the work that was done and the young woman I spoke to was very nice, apologized profusely for the technician being a "no show" and rescheduled the appointment.However, I was emailed a bill for $265 + tax, no breakdown of parts and labor. When I queried the amount was informed the labor was $90. Perhaps that's a flat rate but a bit thick for 15 minutes work. Partly my fault for going blindly ahead without a quote. Lesson learned, buyer beware.

Company response:

Thank you for your recent feedback. We appreciate you taking the time to share your concerns. We will ensure our clients are aware of our prices for these types of repairs to avoid any confusion. Sincerely, Upper Level Doors Inc.

Customer service

5
16 November 2022 , Diane , Ontario

Excellent service would highly recommend!

Great service

5
20 October 2022 , Rob , Ontario

crew came and installed shutter and garage door opener, very professional

Oops

5
09 October 2022 , Shelley home improvements , Ontario

While installing one of two Garaga doors for a client of mine, a new employee at upper level doors made a mistake and drilled a hole through the face of a panel.
This was during the second wave… Read more
While installing one of two Garaga doors for a client of mine, a new employee at upper level doors made a mistake and drilled a hole through the face of a panel.
This was during the second wave of covid and material was scarce.
Even though the hole was barely visible after installing, upper level
doors refused payment until they had a new replacement door installed.
That is the type of company that deserves 5 stars.


Excellent Service

5
13 June 2022 , Sylvia , Ontario

Called these folks around midday and the technician was here the same afternoon. He replaced the torsion spring on my garage door quickly and expertly while being friendly at the same time. I’m very… Read more Called these folks around midday and the technician was here the same afternoon. He replaced the torsion spring on my garage door quickly and expertly while being friendly at the same time. I’m very impressed with this company and highly recommend them!

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